Refund Policy

At GV Collections, we are committed to providing our customers with high-quality products. However, we understand that there may be times when you may need to request a refund. Please review our refund policy below for more information on how we handle refunds.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The product is defective or damaged upon arrival.
• You received an incorrect item that does not match your order.
• The product was not as described on the website.
• You contact us within 7 days of receiving your order.

2. Non-Refundable Items

The following items are non-refundable:

• Sale items or products marked as “final sale.”
• Products that have been used or washed.
• Gift cards or downloadable products.

3. How to Request a Refund

To initiate a refund, please contact our customer service team at gvcollectionsslm@gmail.com within 7 days of receiving your order. Include the following details in your request:

• Order number
• A description of the issue with the product
• Photographic evidence (if applicable) of the damage or incorrect item

Once your refund request is received, we will review your case and get back to you as soon as possible with the next steps.

4. Processing Refunds

Once your refund request is approved, we will process your refund to the original payment method. Please note that it may take 5-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

5. Shipping Costs

• For items that are defective, damaged, or incorrect, we will cover the return shipping costs.
• For any other returns, the customer is responsible for the return shipping costs.

6. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process.

7. Damaged or Lost Packages

In the rare event that your package is lost or damaged during transit, please notify us within 7 days of delivery. We will work with the shipping carrier to resolve the issue and ensure you are taken care of.